How To Request Case File Information

For currently open case files: contact your local IVRS office.

For cases closed with IVRS: contact our Administrative offices:

Phone: (515) 281-4211 or 1-800-532-1486
Email: Carol.Stewart@iowa.gov

Closed case files require a completed and signed Release of Information form. The completed and signed release can be sent as follows:
 

Via Postal Service

Iowa Vocational Rehabilitation Services
RE: Request for Copies from Closed Case Files
510 E. 12th Street
Des Moines, IA 50319

Via Fax

Confidential Fax: (515) 281-0137

Via Email

Carol.Stewart@iowa.gov

Charges for copies follow this schedule:

  • Paper or electronic copies for the purposes of vocational rehabilitation of job candidates (i.e. sending information to employers, schools, treating physicians, job candidates, or others): free of charge
  • Paper copies for any other reason (i.e. legal actions, personal use of job candidate): charge of $0.25 per sheet and $10 fee for staff time (professional staff must review information requested and clerical staff time); 
  • Electronic copies for any other reason: $10 fee for staff time but no charge per sheet.