How To Request Case File Information

For currently open case files: contact your local IVRS office.

For cases closed with IVRS: contact our Administrative offices:
Phone: (515) 281-4211 or 1-800-532-1486

Closed case files require a completed and signed Release of Information form. The completed and signed release can be sent as follows:

Via Postal Service

Iowa Vocational Rehabilitation Services
RE: Request for Copies from Closed Case Files
510 E. 12th Street
Des Moines, IA 50319

Via Fax

Confidential Fax: (515) 281-0137

Via Email

Charges for copies follow this schedule:
  1. Job candidates:  When requesting copies for their own use, the charge is 25¢ per sheet. There is no charge when sending copies at the job candidate’s request directly to employers, schools, treating physicians, or others related to the job candidate’s rehabilitation.
  2. Cooperating Agencies: There is no charge when copies are requested for purposes of referral, evaluation, training or treatment.
  3. Parties to legal actions:  Special summaries of case records or direct copies from case records.
    • Fee of $10.00 and 25¢ per page.
Note: When arrangements have been made for the individual or office representative to come to the IVRS office and make copies themselves, the $10 fee will be dropped.

Printed from the website on January 24, 2021 at 9:06pm.