Exception for Consumer Choice Options Job Coaches
Each vendor is held to the same standard UNLESS a potential job coach has been approved by DHS/IME to provide Consumer Choice Option (CCO) services. In cases where an approved CCO provider serves as a JC's job coach, IVRS pays the job candidate as "employer," and the JC provides payment to his/her CCO provider for job coaching services. CCO job coaches are exempt for the following requirements.
Requirements for Job Coaching
IVRS requires credentials to utilize services from an individual asking to provide Job Development or Job Coaching services. Individuals who deliver either of these services need a Certificate of Completion from an Employment Specialist Training Program in:
- Job Development Training
- Job Coach Training
Training for either service can be provided through one of the following options:
- IA-APSE (Association of Persons Supporting Employment First); or DirectCourse through training at the University of Iowa; or to have credentials as a licensed educator with the State of Iowa; or worked as a Vocational Rehabilitation counselor; or is credentialed by the Commission on Rehabilitation Counselor Certification (CRCC) and has three years practical experience.
- Job coaches must complete the Employment Specialist training if they do not have the degree in rehabilitation or education unless requirements are met through the CRP accreditation process. Job coaches have up to one year to complete training requirements for Job Coaching services.
- The individual who provides job coaching services should be able to adequately convey information about how the job is to be done - and be acceptable to both the job candidate and the employer.
Responsibilities for Job Coaching
- Connect with employer to understand the training needs of the new hire and ensure employer satisfaction.
- Analyze worksite and workstation to arrange appropriate accommodations for the new hire on the job.
- Develop job coach plan consistent with individual training needs for IVRS approval.
- Train new hire in areas needing additional skills such as social or advocacy.
- Provide on-the-job training to new hire until job skills are learned and work performance, habits and behaviors are appropriate.
- Work with employer and co-workers to ensure understanding of disability-related issues or training (if needed) for new hire become an integral part of the business.
- Document discussion with employer once a decision is made that new hire’s job is stable and suitable.
- Document time spent with employer and new hire, and provide report that outlines number of hours devoted to job coaching and training.
- Work with IVRS and the long term support service provider to ensure that long term support services are in place if needed.
- Provide notice of job stabilization to IVRS for payment indicating plan for continued job coaching.
- Submit documentation of employer satisfaction with written report when stabilization occurs.
- Provide a written report to IVRS itemizing the time period billed, hours worked, payment amount and documentation in achievement of performance measures.
Steps to Approval for Job Coaching
The local office must connect with the Resource Manager (RM) (currently Vienna Hoang) to review the steps below and provide the name of the proposed job coach.
- Staff should discuss above QUALIFICATIONS and REQUIREMENTS with a potential job coach. Once staff are satisfied an individual can meet the needs for job coaching services, the area office should request the potential job coach complete a W-9 form. The individual must also complete the Criminal Background and a Child and Dependent Adult Abuse checks. The completed Criminal Background check form should be emailed to Lori Buski who will complete the process and let the local office know the results. The completed Child and Dependent Adult Abuse check should be mailed by the local office to the address listed on the form and there is no cost. Results are returned by mail.
- When a potential job coach completes a W-9, it should be emailed (or hard copy mailed) to IVRS.Vendor@iowa.gov to Iowa Vocational Rehabilitation Services with attention to Fiscal Works. This process may take more than a week to complete.
- An individual who wants to provide job coaching services independent of a CRP is required to have professional liability insurance coverage. A copy of the individual's professional liability insurance and the Certification of Completion from an Employment Specialist Training Program or credentials as a license educator with the State of Iowa should be sent to Carol Stewart.
- Upon receipt of paperwork listed in 1 - 3, IVRS RM and financial staff work together to approve job coaches. The individual should include their proposed county area(s) of service, as well as the rate of pay negotiated in advance by IVRS to present to DSM (RM). IVRS can negotiate rates for job coaching services and pay UP TO $45.16 an hour to an independent job coach. If a para-educator is approved as an IVRS job coach after completing 1 - 3 above, IVRS may want to be consistent with rates paid by the school district. However IVRS counselors or supervisory staff can discuss rates, and are allowed room to negotiate paying a job coach UP TO $45.16/hr.